The 3 Biggest Problems Southeast Georgia CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful Southeast Georgia CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
Free Emergency Support For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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"Life becomes more enjoyable with an IT company that excels in dental technology expertise!"
The most significant advantage our practice has experienced since adopting Total Care support with Computer Solutions, Inc is that we encounter less downtime and fewer complications. In our bustling office, having computers or internet issues is a critical problem, so we recognize the importance of minimizing such disruptions. The primary reason this works for us is that we and Computer Solutions, Inc are on the SAME TEAM. They proactively work to ensure everything runs smoothly for us and operate behind the scenes to maintain that level of efficiency. Total Care also offers protection in Cyber Security and HIPAA compliance, which we have successfully entrusted to Computer Solutions.
Life improves with an IT company specializing in dental technology! Computer Solutions’ understanding of the unique world of dentistry saves me time and headaches. If the latest version of our dental software has bugs, Computer Solutions, Inc has warned me and advised waiting for the next release. They keep up-to-date with significant operating system changes, like Windows 10, and have assisted us in developing a plan to prepare for it. I appreciate their support!
Computer Solutions, Inc will only make your life more manageable. They have done many things to support our office, but one recent example stands out. On a Sunday, while monitoring our systems, they noticed they were down. The on-call technician contacted me to inform me of the issue. Unable to resolve everything remotely, he left his family event to troubleshoot our system in person. The problem turned out to be the internet service, and since we were aware, we could prepare and engage the internet provider on Monday. Thanks to Computer Solutions’ monitoring, Monday proceeded much more smoothly than it would have otherwise. It's fantastic to have them on our team!
Dr. Felix Maher DMD
Savannah GA
"The advantages of Total Care Support for our practice are immeasurable!"
The advantages of Total Care support in our practice are immeasurable! I have been working with Computer Solutions for over two decades, and I can confidently say that all our IT needs are consistently treated with the highest priority.
Computer Solutions, Inc’s deep understanding of the dental industry has proven to be invaluable for our practice. They recognize the crucial need for us to deliver top-notch customer service, which relies heavily on the efficient use of technology. Computer Solutions, Inc has provided solutions for all our IT issues and concerns, significantly enhancing our practice's efficiency.
Their expertise is unparalleled, and they always strive to improve the quality of their customer service. Computer Solutions, Inc is, without a doubt, the best choice for our dental practice's IT needs!
LaShanda Murphy
Practice Manager Spinnaker Pediatric Dentistry
Rincon GA